FAQ

Domestic Shipping

 

Orders can be shipped domestically within the United States for the below rates. Depending on location, USPS or UPS will be used. Alaska and Hawaii will only be sent USPS. If you would like to make other arrangements, give us a call! Please note that we cannot change the shipping address once your order has been shipped. Please make sure to double check shipping addresses before placing your order. Standard carrier insurance is applicable. If you would like additional shipping insurance, please let us know.

​

Order Subtotal Ground Shipping Rate
$100 and under $10.00
$101-$299 $20.00
$300.00 and over FREE!

 

 

International Shipping 

 

For orders outside the United States, flat rate USPS boxes will be used. We will advise cost with order. 

 

 

Mother of the Wedding 

 

We carry a wide variety of styles for Mother of the Wedding, occasion wear, and party wear! Coming into store is the best method to ensure best fit and options. While there are many styles in store, some will be special order for sizing and color options, There may be a back order date, and we will accommodate you with this info promptly. Due to special order items, we are not offering full refund on Mother of the wedding dresses. For any questions on fit, colors, or availability, please give us a call for best information! We are happy to serve you.

How to Return  

 

La Galleria wants you to be happy with your purchase! Should there be any issues call us to initiate the exchange/return process.

​

Returns are accepted with authorization within five calendar days of item receipt. You must reach out to us at mary@lagalleriatustin.com to start the return authorization. Returns are not accepted without prior authorization. Proof of shipping must be received within two days of receiving return authorization.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please see Mother of the Wedding FAQ for info regarding these items.

 

 

Damaged or Incorrect Items  

​

We always check pieces for damages and correct style number. However, if an issue is present receipt, please notify us within 24 hours at mary@lagalleriatustin.com of receiving product and we will send a replacement depending on availability. 

 

 

Exchanges  

 

Should an item need to be exchanged for better fit, please reach out to us at mary@lagalleriatustin.com! We are happy to accommodate sizing within 48 hours of product receipt depending on availability. Return of product will be at client's cost.